Included with ALL Miller Laine Property Management Residential Agreements is a Resident Benefits Package. Below is a list and description of the benefits included in this package. The monthly cost for the Resident Benefit Package is varies based on service levels. It will be advertised specifically for each property and incuded in all Lease Agreements.

ONLINE PAYMENT OPTIONS. No Additional Charges for All Rental Payment Options to Include In-Person, ACH, or Check. Many property management companies charge Residents transaction fees for online payments. All online ACH payments with MLPM are accepted free of service charge. Rent payments should be easy and affordable and MLPM accepts payment via any RentMoney participating vendor such as Walmart where Residents have the option to pay in cash or via money order. Walmart may incorporate a service fee, however this is a great time-saver option for rental payment. In addition, Walmart time stamps all payments which are added to your ledger within 24 hours.

RESIDENT PORTAL. Residents have free access to our Resident Portal to submit maintenance requests, pay online using all included payment options to include the automatic ACH option, and have access to electronic statements. This valuable feature offers Residents 24/7 access to their accounts, records, copies of leases and policies as well as online rental payment and maintenance requests.

CREDIT REPORTING. Free Credit Reporting for All Rental Payments made during this Lease to TransUnion. Residents receive the benefit of positive credit reporting for all on-time rental payments.

24/7 MAINTENANCE LINE. 24/7 Maintenance Hotline with Live Phone Support. Residents can reach a live person after hours for emergency maintenance concerns.

LATE OR NSF PAYMENT WAIVER. Miller Laine Property Management will grant a one-time waiver of a returned ACH or Check payment fee. MLPM will also grant a one-time waiver of a late fee. 

UTILITY AND MAINTENANCE REDUCTION PROGRAM. Miller Laine Property Management will facilitate delivery of HVAC filters to the property every 180 days under the Utility & Maintenance Reduction Program. Resident shall properly install the filter that is provided within two (2) days of receipt. Resident hereby acknowledges that the filters will be dated and subject to inspection by Landlord upon reasonable notice to verify replacement has been timely made. If at any time Resident is unable to properly or timely install a filter Resident shall immediately notify Landlord in writing. Resident’s failure to properly and timely replace the filters is a material breach of this agreement and Landlord shall be entitled to exercise all rights and remedies it has against Resident and Resident shall be liable to Landlord for all damages to the property, A/C or heating system caused by Resident's neglect or misuse. 

Miller Laine Property Management will address any small maintenance item under $125.00 for Resident that would be Resident’s responsibility. Resident must request the maintenance to Miller Laine and reference the Maintenance Reduction Program. A vendor of Miller Laine’s choosing must be used.  

CONVENIENT MOVE IN / SELF INSPECTION. New Residents can enjoy the convenience of moving in at their own time. A lockbox will be provided for the Resident to access on the lease start date. New Residents will also be able to complete a supplemental move-in report within 3 days of lease start using a provided service/app. While Miller Laine Property Management performs detailed move-in inspections, photos and video prior to Resident occupancies, this unique feature affords Residents the opportunity to provide additional documentation which supplements Miller Laine Property Management inspections.

NO UPFRONT MOVE IN OR LEASE PREPERATION FEE. When moving into a property, Residents are often charged numerous fees. Commonly experienced fees consist of a “lease preparation fee” and a “Credit Risk Mitigation” fee. Such amounts are substantial, running between $300 and $500. While some of these expenses are necessary, Miller Laine Property Management builds such fees into the Residents Benefits Package, thus spreading the cost out over the life a Resident’s lease. Moving is expensive and Miller Laine Property Management seeks to make the process as affordable as possible.

MOVING CONCIERGE PROGRAM. The moving concierge service is a third party company which assists Residents in activating utilities, internet, cable and alarm services with one simple phone call rather than individualized requests to specific companies. Companies such as ADT, Comcast and ATT are known to offer promotional programs and discounts. The Utility Concierge Program simplifies the process of transferring all services and utilities into the name of incoming Resident.

TENANT INSURANCE PROGRAM. Miller Laine Property Management has procured and instituted a master tenants policy that is included in the Resident Benefit Package. Enrollment in this program waives your obligation to provide a certificate of insurance for accidental damages arising from fire, smoke, explosion, and sudden and accidental water discharge caused by your negligent acts or omissions as described in your lease agreement up to $100,000. The insurance only waives your liability to the property and does not waive your liability to any third parties. The insurance only applies to accidental damage caused by your negligent acts or omissions and does not apply to damages caused by your deliberate or intentional acts or omissions. The insurance applies up to $100,000; any amount in excess of $100,000 remains subject to the lease agreement. Other coverage’s may apply to the tenant. Tenant shall receive, without an insurance application and insurance credit check, upon execution of this agreement, and shall maintain in full force at all times during the term of this Agreement, at tenants expense, tenants insurance provided by Miller Laine Property Management. Subject to the terms, exclusions and limitations provided therein, the Miller Laine Property Management master tenant’s policy provides the tenant with: Liability: $100,000, Tenant Contents: $10,000, Medical Payments: $3,000, and Additional Living Expense: $3,000. Deductible: $500. Miller Laine Property Management is the named insured of the Master Tenant Policy and the tenant shall be named as additional insured for their leased unit. The tenant’s insurance will commence on the move-in date as governed by the lease agreement. Tenants shall have access to the Master Tenant Policy and certificate of insurance at their request. Tenants will be responsible for contacting Miller Laine Property Management for claims submissions. Tenants shall be responsible to pay any deductibles charged per incident for claims related to the leased unit. Conditions and exclusions apply, so please review the policy for details.

OPT-OUT. If tenant chooses to Opt-Out of any of the Miller Laine Property Management benefits listed above, tenant shall still be responsible for paying the monthly cost for the Resident Benefit Package as provided on the Residential Lease Agreement section 6.a. 

INSURANCE DISCLAIMER. Miller Laine Property Management, insuring company and broker have the right and full authority to change, amend, modify or cancel; coverage’s, limits, benefits, waivers, requirements, cost, master insurance policy and Tenants Benefit Package at any time and tenant shall agree to comply with any such changes at that time. Tenant insurance is non-transferrable to other tenants, leased units or properties. The Tenant Master Policy is in excess of any existing Renters insurance coverage available. The underwriting insurance company is responsible for all claims handling and claim decisions. Miller Laine Property Management is not an adjuster and does not pay claims or make claim decisions. If the tenant chooses to purchase additional coverage to protect their own interests or property over and above the insurance benefit provided by Miller Laine Property Management, the tenant can procure a renters insurance policy at their expense. This is not intended to replace a tenant’s personal property or liability insurance policy. All Tenants should consult an insurance professional to evaluate and determine personal insurance needs.

The tenant agrees that Miller Laine Property Management shall have the right and authority (without, however, any obligation to do so) to procure insurance, which charges shall be payable by tenant immediately upon notice and tenant further agrees that tenant has accepted the information about the insurance from the lease agreement.